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Solutions
HTTL’s range of services include:
Full computer system sales, practical
training and technical hotline, with
optional weekend and out of hours
support. On-site computer maintenance
(same-day-next-day response) focused
on Southeast England with spot contracts
as far as Oldham in Greater Manchester
The services offered can be summarised
as comprising:-
Stage One - Inspection
On-site inspection and review of
the present environment to include
an overview of any existing support
agreements/warranties, key projects,
purchase plans, support requirements
and existing problems and client expectations.
In addition where required, an on-site
audit and documentation of the present
system configurations, set-up &
layout, notation of any key performance
and house keeping issues.
Prioritised project plan for implementation
of any accepted recommendations for
improvements.
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Stage Two -
Ongoing service which
will include: -
Regular review and tuning of the
system, as and where necessary.
Hardware maintenance cover.
Software and Network support cover.
Provision of ongoing technical telephone
support and/or full "help desk"
facilities.
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Stage Three -
Service option:
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Periodic review of hardware, network
and operating system strategy.
Asset management (includes disposal).
Project management e.g. Hardware/
Software rollouts, Y2k and AntiVirus
issues.
Quarterly or monthly detailed management
reports (which can be customised to
include).
Business Continuity Plan (Disaster
recovery).
One-stop-IT shop services including
office moves/relocation.
The initial review is seen as an
opportunity for both parties to confirm
that they can work together satisfactorily.
Therefore proposals will for provision
of the complete service as defined
here, but nevertheless the customer
has the right to withdraw from an
ongoing commitment at any point during
the initial phase.
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Typical Concerns we can offer
immediate support on:
We can specifically address some
of the following common concerns:-
Creation of a truly centralised or
worldwide networks which allows maximum
portability of users and equipment,
with potential also for remote laptop
access and increasing use of e-mail,
without compromising system and data
security
Full exploitation of Network functionality,
compatible with the size and activity
of the business
Routinely maintaining operating and
office software at version levels
that are up-to-date, yet fully proven
Maintaining an IT environment in
which full advantage of emerging new
technology can be taken, as and where
appropriate.
Providing initial response to day-to-day
operational problems and faults, and
further remedial action, where necessary.
This is undertaken within response
times that are rapid, sustainable
and consistently achieved
Technical support
Our Technical Scope includes: Windows
NT Server & Workstation, HP/SCO
Unix, AS/400, RISC, Novell NetWare,
SQL Database, SNA, SMS Tools, MS Back
Office, MS-Dos, Concurrent Dos, Turbo
dos, COMMS, LANs, WANs, Microsoft
Windows3.1/95/Workgroups and complete
INTERNET (with growing Ecommerce)
services and specialist practical
training courses.
Product support 'Warranty &
Guarantee Cover'
Non - Warranty and Warranty Authorised
Repair centre.
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Sales Hardware & Software
Reseller/ Dealerships for: Hewlett
Packard, Star, Minstrel Range, Samsung,
Compaq, Epson, Kyocera, Fujitsu, along
with all popular Laser Printers Mono/
Colour, Facsimile and Network Product
Manufacturers.
Facilities management consultation,
national office system moves and local
re - locations. Site pre-work preparation,
Hardware cleaning, Data backup, Disaster
recovery, Rollout projects, ongoing
Y2k and Virus checks.
We have our own full corporate Office
Products and Supplies Catalogue containing
over 7,000 products a guaranteed 92
per cent stock and next day delivery
UK-wide - free delivery with volume.
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HTTL Courses
Microsoft Office Support
Windows 95
Windows NT4 Microsoft Project 98
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